LDV - Frequently Asked Questions
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FAQ
Find answers to frequently asked questions about our rental services, including booking procedures, payment options, available equipment, and customer support.  
Additional Golf Cart FAQ/Information is located here.

For beach service, your rental start date should reflect the first day that you would like to have the rental available for your use and your rental end date should reflect the last day that you would like to have the rental available for your use. Due to such and our hours of operation, we typically do not recommend reserving for your arrival and departure dates. For bicycles, golf carts, and other non-beach service deliverable items, the dates will fall along the same lines as beach service by only selecting the dates of use and not the delivery/pick up dates. For example, if you are checking in to your rental property on Saturday, July 6th and checking out on Saturday, July 13th, you would set the start date to Sunday, July 7th and end date to Friday, July 12th. Our system will automatically adjust the delivery date to one day prior to the selected start date (Saturday, July 6th) and the pick up date to one day after the selected end date (Saturday, July 13th.) For bonfires or pontoons, please double click on the requested date of service.

We do offer deliveries to a number of locations! To see if we can service you, please search your full rental property address to receive the most accurate information. To do so, while on the homepage click on "Where are you staying?" When the pop-up appears, click on the search bar at the top of the list and enter your rental property address. Once the page reloads, click on the blue "Save" button and it will bring you to your proper location to reserve activities.

We do! At a majority of our beach service locations during season, same day rentals are available through the beach attendants. They will typically be posted under a red umbrella or in a white hut towards the Northern/back part of the beach and open at 9:00AM CST. Also, we have a handful of walk up locations available for bicycle rentals. For more information on your specific location or activity, please give us a call.

At most locations, beach service begins at 9:00AM CST. Please note that some locations on Okaloosa Island have different hours, so please contact our reservations department for more information if this applies to you.

At most locations, beach service ends at 5:00PM CST during the season and 4:00PM CST during the off-season. Please note that at most locations, in-season breakdown will begin between 3:30PM-4:00PM CST and off-season breakdown will begin between 3:00PM-3:30PM CST. Unoccupied equipment at this time may be taken down for the day with no guarantee of being set back up. If you are planning to return between 3:30PM-5:00PM CST (in-season) or 3:00PM-3:30PM CST. Unoccupied sets at this time may be taken down for the day with no guarantee of being set back up (off-season) please communicate this information to the beach attendant, our reservations department, or leave belongings on the equipment showing it is still in use.

At most locations that offer our stadium seating options (premium, plus, and standard,) this information pertains to the row of beach service that is available for rental. Premium seating is the first row of beach service, plus seating is the second row of beach service, or standard seating is a general section that begins the third row-back of beach service. At some locations, not all seating options are available. For example, a location that only offers premium and plus seating, the premium seating would pertain to the first row of beach service and the plus seating would pertain to a general section that begins the second row-back of beach service.
Beach Layout
Premium Seating (Front Row Seating) = Premium Seating (Front Row Seating)
Plus Seating (Second Row Seating if Applicable) = Plus Seating (Second Row Seating if Applicable)
Standard Seating (If Applicable) = Standard Seating (If Applicable)
* Graphic is used as visual aid only and not to scale.

We do not have a minimum rental outside of November-February (two/three day) or at certain SWBSA locations (three day,) but they do not consist of a minimum week rental. When you first select the calendar icon, it will automatically select the next date outside of the 48-hour block and five additional consecutive days. To change such, click on the first day of the requested rental and the last day of the rental and it will select all dates in-between. Or, for single day rentals double click on the selected date.

Yes! In advance one additional chair can be added to a beach set and two additional chairs can be added to a big set. For additional rentals, these can be added on through the attendants.

At some locations during peak season, sunset seating rentals are available which extends the rental day. At most locations our typical beach service hours are from 9:00AM-5:00PM CST, so adding on sunset seating will extend the rental from 5:00-8:00PM CST.

You are welcome to add on sunset seating through the beach attendants.

For advanced reservations, we are only able to accept payment via a card. For walk up rentals, cash or card payments are accepted. If renting a pontoon boat or jet ski, a major credit card must be held on file in the event of incidentals or damages, but the reservation itself can be paid in cash.

Payment in full is due at the time the reservation is made, we do not accept deposits.

Parasailing is available through a third party company called Apex Parasail. Please contact them directly for more information: https://apexparasail.com/

Please click here to review our terms and conditions for all activities.

At least 25-years old

We do! We offer manual/push/self-maneuvered beach wheelchairs and standard wheelchairs. We do not offer electric wheelchairs.

Our website has a 48-block for online reservations. Please give our reservations department a call for further assistance.

There is a non-refundable 7% booking fee applicable to all orders; whether placed online, over the phone, or in person. This covers the administration cost associated with processing your order or any other administration duties, such as cancellations and refunds, that may need to be addressed for any particular order.

The auto gratuity is applied to orders to ensure fair and consistent compensation for our staff, who work hard to provide you with the best possible service with care and efficiency. Your satisfaction is very important to us, and we value your feedback. If you have any further questions or concerns during your rental, please feel free to reach out. We are here to help and ensure you have a positive experience with us.

An exclusive location means that it's a private location. For example, WaterSound is an exclusive location, so only those staying in this private community are able to rent at this location.

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A beach chair can hold around 300-lbs.

A beach chair is about 18 ¾ inches wide.

Our umbrellas provide about 30-SPF, however, they do not block the UV reflection off of the sand/water.

Here's a size chart for assistance.
WHEEL SIZE FRAME SIZE RANGE HEIGHT RANGE AGE
16" 8" - 10" 2'10" - 3'8" 1 - 5
20" 12" 3'2" - 4'3" 4 - 10
24" 15" 4'4" - 5'2" 8 - ADULT
26" 15" - 21" 5'3" + 11 - ADULT

We do not, however, we do offer pullalongs which are a third wheel attachment that can be attached to an LDV 26" or 24" bicycle.